The Hidden Benefits Of Google Ads For Retailers

Benefits Of Google Ads

If you are an e-commerce retailer that has advertised online, you most likely know the main benefit of Google Ads is that it provides clear returns: you can see how much you spend; how much revenue you have made online from this spend and then calculate the efficiency of this. The intent-driven nature of the ads makes it one of the most effective forms of advertising. When people need something they can easily search, and they’re not busy and distracted by doing other things; something that is hard to come by these days in the world of information overload. That’s exciting isn’t it?

Google has over 40,000 engineers who have specifically developed machine learning that uses data to determine when ads show, to whom, and for how much you are charged by Google. Dynamic Creative set up campaigns to drive the most benefits of Google Ads for you to maximise the revenue you get back.

However, what we at Dynamic Creative and Google don’t see from the data are the additional benefits to your business. There are the benefits to gaining market share, that are not factored into the return on ad spend that we do see. Does that make sense?

The hidden benefits of Google Ads

Customer lifetime value

The first example and best example of this, is customer lifetime value and repeat purchases. Let me explain: if someone finds your website from a search engine and makes a purchase – this is something we track. However, if in addition to this, they also have a delightful experience and come back to purchase again or purchase something else, then we won’t capture these ongoing returns.

Offline purchases

A second example would be for larger ticket items, where customers may not want to purchase online. They may telephone and we can track a call, but we wouldn’t track the value from the call. We also wouldn’t see whether you can cross sell or create an ongoing order from these calls.

Limitations to reporting

On the flip side of this, we won’t be able to see whether a sale is from a pre-existing customer. If someone has purchased from you before, and uses a search engine to find you again, then we would just see this as a sale. Although, it is obviously best they are able to find you and purchase again, rather than losing that repeat business to a competitor. Right? Even if your organic listing is showing at the top, it’s best to increase the search results “real estate space” and control the messaging.

Another frustrating thing is that if someone is not satisfied with their purchase, then we won’t see any refunds or returns coming through in the data either. This is something that you will need to address. The best place to start is applying best practice customer service.

Summary Of The Hidden Benefits of Google Ads

There are other benefits to Google Ads beyond the attributed sales and revenue. The lifetime value of a customer and business through other channels like the phone are important to growing a business. Owning a business is difficult at the best of times – we absolutely get that, as we work with over 400 small to medium businesses across Australia. We are also an Australian owned and operated business. The good news is, we are here to help. If you need help setting up your Google Ads, then please reach out to see how we can assist you. We have a variety of subscription plans available to suit your needs that can drive huge amounts of value when used properly.

Useful links

The link to create a Google Ads account is here.

Google’s guide to set up Ecommerce tracking.

How we can help

Download The Ultimate Guide To Google Shopping – It’s Free and Printable.

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Excellent Service, helped take our business to the next level, thanks Team Dynamic 😃😃
Martin Fleming
Martin Fleming
10. December, 2020.
I have been with Dynamic Creative for a while and have loved every single part of it. Clear communication, respond fast and great results. We used to be with another company and since partnering with Dynamic Creative, we doubled our return on investment. I would definitely recommend them. Ellie
Elien Degraeve
Elien Degraeve
9. December, 2020.
We have been working with CD since March – the move worked seamlessly and results are excellent with big sales growth. I work with an Account Manager when required and that has been a great support for making decisions on the Account. We are very pleased with our move to CD.
Manta Surf Co.
Manta Surf Co.
8. December, 2020.
Lucinda has been amazing to work with. She closely monitors the account, provides updates, and optimises where necessary to achieve our set goals. Communication is clear and fast. Would highly recommend working with her and Dynamic Creative!
Georgia Gwyn
Georgia Gwyn
7. December, 2020.
I have worked with Dynamic Creative for the past 9 months and they are a wonderful team to work with!! They have a clear understanding of our goals and have helped strategize, execute, and fine tune our campaigns in effort to reach them. Always professional, always responsive and always knowledgeable.
Olivia DiCapua
Olivia DiCapua
9. November, 2020.

Dynamic Creative advertising platform operates both RQmedia and FeedOps. 

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